Here to help
Ordering, pickup and delivery FAQs
Everything you need to know about ordering, payment, pickup, and delivery — before you check out.
How do I place an order?
Browse the live menu, add what you'd like to your bag, and check out. You can order directly on this website; no social media account is needed.
When will I get my order?
Select your preferred pickup or delivery date at checkout. We’ll notify you when your order is ready. For delivery, you arrange and book your own rider to collect it.
What payment methods do you accept?
GCash and bank transfer. You'll get the exact payment details right after you place your order.
How do I confirm my payment?
After paying, upload a screenshot of your receipt on the confirmation screen — you have 15 minutes to do this to secure your slot. We verify it and update your order status shortly after.
Where's the pickup point?
Sheridan Towers North Tower, Sheridan Street, Mandaluyong City. The exact pin is shown on your order confirmation.
Do you deliver outside Metro Manila?
Yes. Supported delivery areas are NCR (Metro Manila), Laguna, Cavite and Bulacan. You arrange and book your own delivery rider after we notify you that your order is ready. Pickup at Sheridan Towers North Tower in Mandaluyong is also available.
Can I change or cancel my order?
Message us as soon as possible using the contact details on your order confirmation email. We can usually accommodate changes before your order enters preparation.
How should I store my sourdough or coffee?
Sourdough keeps best at room temperature in a paper or cloth bag for 2–3 days, or sliced and frozen for longer. Bottled coffee should go straight in the fridge and is best enjoyed within a few days.
Still have a question?
Email us any time and we'll get back to you.
hello@bottleandcrumb.shop